Information we collect and how we collect it
Information you provide to us
You may directly provide information to us when you place an order for our Services, create an account, call us with a question, or use any of our Services. Depending on the purpose of your interaction with our Services, you may provide your name, mailing address, email address, phone number, and other personally identifiable information.
We may collect your payment card information if you make a purchase from us.
You may also provide information about devices you own or use and your interests when such information is relevant to the Services we provide to you. We may collect this information through our website; during a face-to-face visit; or through a text, email or telephone interaction with our team.
Information we collect from our product partners
We also receive information about you from our product partners, such as device manufacturers and mobile service providers, when you order our Services through such a partner. For example, when you order a device from a product partner and directly opt-in to receive a TechTwo service with your new device, we receive information necessary to enable us to contact you, schedule our Services, tailor our Services to your needs, and deliver our Services.
Information we collect from your use of our Services
We may collect information about you during our service visits. During our visits we learn about devices you own or use, how you use such devices, and other information, such as your interests, hobbies, and apps that you use, as we endeavor to create a service experience that meets your needs.
We collect information related to your interactions with our website to create a superior customer experience for you. This information includes your IP address, browser and device characteristics, information you search for, locale, and referring URLs.
How we use your information
We use your information to enable us to contact you regarding our Service, schedule our Services, tailor our Services to your needs, and deliver our Services. We may use information we collect to fulfill your orders and requests for products, services or information; establish and manage your accounts with us; analyze, personalize, and improve our Services for you; and develop new products, services, features, and functionality. We may also use your information to communicate with you, including responding to your comments, questions, and requests; providing customer service and support; and providing you with information about our Services, including technical notices, updates, security alerts, or administrative messages.
We provide you marketing messages about our company, Services and products; as well as the services and products of our product partners.
We may combine de-identified information about you with similar information from other customers and website users and use the combined anonymous information to analyze and improve our Services. We may also use the information we collect to investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities.
We may also use the information we collect for other purposes about which we notify you.
How we share and disclose your information
We will share your information with companies, organizations, or individuals outside of TechTwo when we have your consent to do so.
We may share your information with our service providers and other third parties to the extent necessary to enable them to perform services on our behalf, such as payment processing, hosting, targeted advertising and analytics services. We may share your information with our product partners to help them better serve your needs. Service providers such as analytics providers may collect information about your online activities over time and across different online services when you use our Services.
We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, (b) to enforce our agreements, policies, and terms of service, (c) to protect the security or integrity of our products and services, (d) to protect the property, rights, and safety of TechTwo, you and our other users, or the public from harm or illegal activities, (e) to respond to an emergency that we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person, or (f) to investigate and defend ourselves against any third-party claims or allegations.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website.
You always have the right and ability to not provide information to us, subject to applicable minimum information that we require to provide our Services. You may opt out of receiving marketing or promotional communications from us by using the unsubscribe link within each email.
How we protect your information
We take reasonable measures to protect your information. Please be aware, however, that despite our efforts, no measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.
Our Services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at firstname.lastname@example.org.
How to make an enquiry or a complaint
If you have an enquiry or a complaint about how we handle your personal information, we want to hear from you. Please let us know about your concerns in one of the following ways:
Submitting an electronic contact form via www.techtwo.com.au
emailing us at email@example.com
We are committed to resolving your complaint and doing the right thing by our customers. Most complaints are resolved quickly, and you should hear from us within five business days.
If you are not satisfied with our response you may ask for a review by a more senior officer within TechTwo (if that has not already happened).
If you still feel your issue hasn’t been resolved to your satisfaction, then you can raise your concern with the Office of the Australian Information Commissioner:
online at: http://www.oaic.gov.au/privacy
by phone on: 1300 363 992
via email to: firstname.lastname@example.org
in writing to: GPO Box 2999, Canberra, ACT 2601
fax on: +61 2 9284 9666.